In these terms and conditions "we", "us", "our", means Trawsfynydd Holidays Ltd. and will be referred to as THL. THL arranges bookings of accommodation as agent of the Owners (the "Owner") of such accommodation. References to "you" and "your" mean the person making the booking (the party leader) and all members of the holiday party.
When you book accommodation through THL you enter into a contract with the Owner of that accommodation. THL is responsible for the administration of your booking, but, except where otherwise stated in these Conditions, does so solely on behalf of and as agent for the Owner.
These Conditions set out the basis of your contract with the Owner.
Pricing:
THL reserve the right to change any letting price prior to a booking being made. All prices quoted include Value Added Tax (VAT).
Should the nightly rate overtake the weekly rate then the weekly rate will apply, however the occupant cannot stay longer than the dates booked unless we agree at the time of booking that the accommodation is available.
A minimum of 3 nights is normally required over any bank holiday, however if 2 nights are available due to other bookings in an accommodation this can be booked.
A booking of one night will incur a £40 surcharge per accommodation
Pillows, duvets (including covers), mattress covers and the cost of the electricity are included in the price. You must bring your own top and bottom sheets, pillowcases, towels and tea towels, as well as washing up essentials.
Booking:
The party leader must be at least 18 years of age at the time of booking and is responsible for making all payments due to the THL.
Your booking is made as a consumer and you agree that no liability can be accepted by the Owner or THL for any expenses, costs, losses, claims or other sums of any description which relate to any business, howsoever suffered or incurred by you.
All the accommodation on site is privately owned and so the layouts and furnishings will vary between the different accommodations. The normal cabin configuration is one double room, bunk beds in all further rooms and a shower in the bathroom. Single or double beds in place of bunk beds, baths, Scart sockets, DVD and CD players are not available in every accommodation and are therefore not guaranteed. Additionally not all of our cabins allow pets. You are only entitled to bring one pet with you if the cabin allows pets and you have pre-booked it with us. If you therefore have a specific requirement or any of the above mentioned items are essential for your stay you must check the availability of these items at the time of booking.
Once we have received your telephone booking, we will send a written booking confirmation on behalf of the Owner by post, showing your booking details and any balance due. If you have booked online, this booking confirmation will be sent to your email address only. Please check the booking confirmation carefully and inform us immediately of any incorrect details. When THL issues a booking confirmation to you, this signifies that the Owner has entered into a contract with you, which is subject to these Conditions.
Payment:
If you book less than 4 weeks before your arrival date, payment of the full amount is due straightaway and must be paid by debit/credit card at the time of booking.
For all other bookings a deposit of 50% is required at the time of the booking. For online bookings this must be paid using our secure card payment service. For telephone bookings this can be paid by debit/credit card over the phone or by cheque by return post. If we do not receive your payment within 10 days of the booking being made we will cancel the booking. Payment of the outstanding balance must be paid no less than 4 weeks before your arrival at the accommodation. This can be paid by debit/credit card over the phone or by cheque and for online bookers this can also be paid using our "Pay Balance Online" link on our website.
If a payment due in relation to your booking is not paid by the appropriate date, THL on behalf of the Owner is entitled to assume that you wish to cancel your booking. THL will telephone you to remind you of monies due, if however the outstanding balance is not received by return, THL on behalf of the Owner is entitled to keep all deposits paid.
Cancellation or changes to your booking:
Neither the Owner nor THL expect to have to make any changes to your booking, but occasionally problems occur and bookings have to be changed or cancelled. If this does happen THL will contact the party leader by telephone in case of a significant change or cancellation and by post for minor changes as soon as reasonably practical.
If a significant change has to be made to your booking and the change is not acceptable to you, or your booking has to be cancelled, THL will if possible offer the party leader an alternative accommodation for the same or similar time of year. If you do not wish to accept the significant change or alternative accommodation, you will be entitled to cancel your booking and receive a full refund of all monies paid. You should inform THL of your decision as soon as reasonably possible. Please note you will not be able to cancel your booking for minor changes.
The Owner and THL shall not be liable, jointly or individually, for any changes, cancellations, losses or damage suffered by you that occur due to any event(s) or circumstance(s) beyond the reasonable control of either the Owner or THL (referred to as Force Majeure). Examples of Force Majeure includes fire, flood, exceptional weather conditions, epidemics, destruction or damage of the accommodation by any cause (other than negligence of the Owner or THL) and all similar situations. In appropriate cases e.g. where your booking has been cancelled before departure you will be entitled to a refund of any monies already paid for the booking
If you wish to make a change to the dates of your booking, it will be permitted if you are making the change more than 3 weeks before your arrival date, and if there is availability in the booked accommodation, however date changes will incur an administration charge of £25 per accommodation and change, and this charge must be paid immediately.If you wish to change to another accommodation, this will have to be treated as a cancellation of one booking and the making of another. In such a case cancellation charges will be incurred in line with the table below.
If you have to, or wish to cancel your booking, the party leader must telephone THL on the number shown on the booking confirmation as soon as possible. You must also confirm your cancellation in writing by recorded delivery. The day THL receives your telephone notification is the date on which the booking is cancelled.
Depending on your reason for cancellation, you may receive a refund of monies you have paid for your booking. To qualify for a refund the cancellation must apply to all members of your party as all prices are per accommodation and your reason for cancellation must be one of the following and apply to a member of your party and must have occurred after you booked your holiday:
Illness (subject to medical evidence that the person is unfit to travel); Death; Redundancy (provided employment has been on a continuous basis with the same employer for at least 2 years); Jury or witness service; Death or illness of a close relative (e.g. Spouse, Son/daughter (in law), Parent (in law), Grandparent, Sister/brother, Fiancé).
Where the reason for cancellation does not fall within one of the qualifications for a refund as set out above, a cancellation charge will be payable, based on the number of days before the arrival date at the accommodation THL receives your cancellation notification, as shown in the following table. This means that if you have paid the balance of your total holiday cost and then you have to, or wish to, cancel, you may receive a refund of part of such cost.
|
No. of days before arrival |
Cancellation charge |
|
28 or more |
50% |
|
15-28 days |
75% |
|
1-14 days |
90% of cost |
|
on arrival date |
total cost |
Insurance:
We do not offer cancellation or personal insurance for holidays booked through us. We strongly recommend that you make your own insurance arrangements.
Pets:
One pet per accommodation is allowed if we have availability. The pet is not allowed on beds or furniture and should not be left unattended in the accommodation. Please bring the pets bedding with you. The pet must be kept on a lead at all times and walked on the perimeter of the site. There is a dog walking area where they can run off the lead to the left hand side of the village. Dogs are not allowed to wander on to other accommodations gardens. If they do poop please use a poop scoop and dispose of the waste in a bin.
Arrival:
You can arrive at your accommodation after 3 pm on the start date of your holiday. Please report to the village reception to obtain your keys. The reception is open from 9am to 5 pm Mon-Sat and from 9.30 on Sundays. If you are going to arrive after 5pm please call the reception to make special key collection arrangements. PLEASE NOTE: Arrivals are not possible on Christmas Eve, Christmas Day, Boxing Day, New Years Eve or New Years Day.
Departure:
You must vacate your accommodation by 10 am on the last day of your holiday. People staying in the bunkhouse must vacate by 12pm on Sunday if you have taken a weekend let (10am on the Monday over Bank holidays) and by 10am on a Friday for midweek bookings. Please ensure you return your key to the reception or post it in the letterbox at the reception when you leave.
Your stay:
Neighbours must be considered at all times. Should there be excessive noise levels, any form of rowdiness night or day, or if it is believed that damage is likely to be caused, has been caused, or is being caused, you will be asked to leave immediately. You must not allow more people than confirmed at the time of booking to occupy the accommodation, unless this has been agreed prior to your arrival with THL. THL can refuse to hand over the key or ask you to leave if more people will occupy the accommodation.
Neither the Owner nor THL will have any liability to you as a result of any of the above situations and no refund of any monies you have paid will be made.
You agree to keep the accommodation clean and tidy and to leave it in a similar condition as you found it upon your arrival. You are responsible for the actual costs of any breakage or damage in or to the property along with any other additional costs that might occur which are caused by any member of the holiday party.
All of our cabins are non-smoking. We do not refuse bookings if members of the party smoke, we do however as that you respect the owners wishes and smoke outside.
You must not move any item or appliance from one accommodation to another
Refuse and recycling collection points are detailed on the map supplied with your booking confirmation. We ask you to dispose of your refuse at these points in tied up black refuse sacks which can be obtained from the village shop free of charge.
Pedestrian priority exists on all roads and crossings.
Vehicles must keep to designated parking space. Please drive carefully at all times as children may be playing near the roads.
Should there be a problem whilst staying at the Holiday Village, please report it to the village reception during normal hours. For a site emergency out of hours, the telephone number for the person on call for that evening is posted in the reception notice board.
Please contact us for questions regarding booking conditons.
